Contact Us
Get In Touch
Questions about an order, a subscription, a recommendation or anything else. Messages reach our own small team rather than a call centre, and every one of them gets a reply from a named person.
Email Us
Best for anything with detail: order problems, photographs of damage, or a recommendation request.
info.noodlemagaziney@gmail.com Answered within 24 hours on working days.Call Us
Fastest route for an urgent order problem or a question you would rather talk through than type.
+1 341 188 0757 Monday to Friday, 9am to 6pm Eastern. Saturday, 10am to 4pm.Visit Us
We are on the Upper East Side in Manhattan. Visits are by appointment so somebody is there to meet you.
985 Lexington AvenueNew York, NY 10021 By appointment, Monday to Friday, 10am to 5pm Eastern.
What To Expect
How We Answer
No ticket numbers, no chatbot loops and no being passed between departments. The person who reads your message is the person who replies to it.
- Within 24 HoursEmail replies on working days
- The Same CallPhone answered during business hours
- A Real NameSigned replies, never an automated one
Before You Write
Tell Us Which One It Is
Naming the subject and adding your order number gets a useful reply first time instead of a request for more detail. These are the things we handle most often.
- Where your order is, and when it will arrive
- An issue that arrived damaged or incorrect
- Starting, changing or cancelling a subscription
- Sending a subscription to somebody else
- A charge on your statement you do not recognise
- A title you want us to stock
Self Service
You Might Not Need Us
Six things you can settle yourself in less time than it takes to write a message.
Track Your Order
Enter your order number for live tracking without waiting for a reply.
Delivery Times And Costs
Destination list, timings and shipping charges for every country we reach.
Returns And Refunds
What is covered, how long you have, and exactly what we need from you.
Start Or Change A Plan
Set up a subscription, switch a title or stop a plan from your account.
Find A Magazine
Search by title or open a category to see price, format and stock.
Complaints And Feedback
Something we got wrong, or something you want us to stock next.
Opening Times
When We Are Here
All times are Eastern. Messages sent outside these hours are answered on the next working day.
Email Support
- Monday to FridayReplies within 24 hours
- SaturdayReplies within 48 hours
- SundayAnswered Monday
Phone Support
- Monday to Friday9am to 6pm
- Saturday10am to 4pm
- SundayClosed
Office Visits
- Monday to Friday10am to 5pm
- BookingBy appointment only
- WeekendsClosed
The Office
Where To Find Us
985 Lexington Avenue
New York, NY 10021
United States
Our office sits on the Upper East Side, a few blocks from the publishers and cultural institutions that have been in this neighbourhood for generations.
Getting here. The nearest subway is 68th Street at Hunter College on the 6 train. Street parking is limited and there are several garages within a short walk.
Please note. Visits are by appointment only, so call or email first and we will make sure somebody is there to meet you.
Open the address in your maps app for directions from wherever you are.